Despatch and Delivery
CHRISTMAS AND NEW YEAR: Our normal service (see below) will apply with the exceptions that no goods will be despatched on 24 December, 27 December and 31 December. Goods will be despatched as normal on 23 December and 2 January.
Orders placed by 2.45 pm British time are normally despatched on the same day, except Saturdays, Sundays and Bank Holidays. Orders placed after 2.45 pm are despatched the next working day. Orders placed on Friday evening, Saturday or Sunday are despatched on Monday provided Monday is not a Bank Holiday. You may request a delayed despatch when placing your order, using the Shipping Note.
ALL DESPATCHES are dependent on carriers being able to collect from us in adverse weather conditions, and ALL DELIVERIES are dependent on weather conditions. Neither ourselves nor the carriers can control the weather!
The shop system automatically calculates the packed weight of your parcel and selects the possible choices available to you for despatch using this information and the country the goods are being despatched to.
UK MAINLAND: There can be two delivery options available to you in the drop-down list, depending on the packed weight of the goods ordered; weights up to 1.5kg have a slower, cheaper option available (Up to 3 Working Days), though most are delivered in two days, as well as the Up to 2 Working Days option. Weights above 1kg have the Up to 2 Working Days only. With this option, delivery is within 2 working days (99% delivered the next working day). Packages going to northern Scotland may take at least a day longer than stated. Deliveries do not necessarily require a signature - you can supply a Safeplace/Special Instruction when placing your order online and proof of delivery is obtained at the point of delivery by scanning the barcode. All consignments can be tracked by yourself with the tracking code that we give you, and we strongly recommend that you do so.
UK NON MAINLAND: Includes Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly, Northern Ireland, Scottish Isles and Skye, even if connected by bridge. The shop system automatically calculates the packed weight of the parcel and selects the possible choices available for despatch. Delivery takes longer than to the UK mainland and will vary with the particular place, but within a maximum of 11 working days (Shetland). More typical will be within 3 working days.
NON-UK: For orders to countries outside the United Kingdom delivery varies with country. Delivery is typically from 2 to 8 working days.
ALL: The system automatically sends you an order confirmation email. If you do not receive this it may be because you made an error when typing in your email address, you are over quota on your email account, or you or your isp have filtered the email as spam.
In all cases, if there is a possibility that no-one will be in at your address to receive goods on the anticipated date of delivery, please either give a different address for delivery (work, neighbour, friend), or supply a special instruction when placing your order (in shipping section); for example "If no reply please deliver to neighbour", "If no reply please leave under table in back garden", "If no reply please leave in shed". If there is no reply when delivery is attempted and no safeplace instruction supplied, the driver will leave a card for you to respond to. If you have not received the package nor the card within the expected delivery days, you should track the package using the tracking information that we gave you. If the delivery firm are waiting for you to respond and you do not do so, eventually they will return the package to us, for which there is a charge, thus our advice to respond.
Please take care with your safeplace instruction. If the delivery person carries out your instruction, then it is considered to be delivered, and is your responsibility after that.
All consignments that we despatch go by trackable means. This does not mean that a signature is necessarily required; with some delivery services the barcode on the package is scanned at the point of delivery, and the tracking report will say delivered. We have to accept the tracking report stating delivered as meaning that it was delivered.
PLEASE NOTE that emails from our carriers do not necessarily over-ride the confirmation of despatch emails from ourselves; if you are concerned about conflicting information please contact us for clarification. For example, when your goods are being despatched for delivery within 2 working days, that is the agreement that you have with us; if the carrier says next working day then that is the anticipated day of delivery, but does not over-ride the within 2 working days agreement with us.
WE CANNOT OVER EMPHASISE THE IMPORTANCE OF YOUR PAYING ATTENTION TO THESE POINTS. We do everything that we can to ensure that you receive your goods and that you receive them on the scheduled day, but it does require your co-operation.
In the case of goods being despatched to COUNTRIES OUTSIDE THE EU: Do not order items that are illegal to import into your country. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you with the price that you paid for the products, but you are responsible for the shipping charges.
The carriage charges calculate automatically from the packed weight of the goods you have chosen, your delivery country and your choice from the drop-down list of delivery options.
UK MAINLAND: The carriage charges start at £2.95 (packed weight up to about 400 g) up to a maximum of £6.60 (no upper weight limit)
UK NON-MAINLAND: Charges start at £2.95 to £21.86 maximum.
NON-UK: These will vary with destination. When you place your order the system will calculate the amount automatically. You will see the carriage/shipping charge before you make payment, and are able to change your order. As a rough guide, the minimum is £7.99 ranging to a maximum of £70.56 for Europe, more for the rest of the world.